Woodstock Education Foundation

Return Policy

Returns

Our policy lasts 30 calendar days.  If 30 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Several types of goods are exempt from being returned.  Perishable goods such as food, flowers, newspapers or magazines cannot be returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 calendar days after delivery

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you have not received yet a refund, then check again your bank account or contact your credit card company.  It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received yet your refund, then please contact us at WoodstockEducationFoundation@gmail.org or by mailing us at:

Woodstock Education Foundation

P.O. Box 606

Woodstock Connecticut US 06281

Sale items (if applicable):

Only regular priced items may be refunded.  Unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at justin@textconnects.com and send your item to: 24 Frog Pond Rd Woodstock Connecticut US 06281.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, then you will receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased or if the gift giver had the order shipped to himself or herself to give to you later, then we will send a refund to the gift giver and he/she will find out about your return.

Shipping:

To return your product, you should mail your product to:

Woodstock Education Foundation

P.O. Box 606

Woodstock Connecticut US 06281.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 (US), you should consider using a traceable shipping service or purchasing shipping insurance.  We do not guarantee that we will receive your returned item.

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